Meet the Team at Donnelly’s Cooling, Heating & Plumbing

As a collaborative manager who has ascended through the ranks during her professional career, Alicia Daniels brings firsthand insight into how to have success within different departments with their varying dynamics. Alicia’s professional journey has taught her to instill positivity into her teams; fostering a supportive environment where team members thrive. Empathizing with their challenges, she uplifts, guides, and coaches her team towards growth. Alicia believes by working together, you can cultivate a future of boundless opportunities, fueled by the collective strength of the team and their genuine personal connections. Alicia’s main vision is embracing positivity to create shared success.

Meet Joe C, our dedicated Plumbing Manager, whose journey from a rich Customer Service background to a specialized focus on Plumbing embodies a unique blend of skills and experiences. Joe’s transition into Plumbing is marked by an unwavering eagerness to learn and a hands-on management approach.

Joe’s commitment to upholding the highest standards in sales and service seamlessly aligns with our company’s culture, fostering an environment where excellence thrives. His “boots-on-the-ground” management style not only ensures operational efficiency but also cultivates a team spirit rooted in collaboration and success.

Beyond his professional pursuits, Joe finds time to enjoy a good book and stay active, whether it be stretching, a bicycle ride or walking hiking trails.

With a decade of experience in management, Gary Konefal brings valuable expertise to Donnelly’s Home Comfort Specialists. He emphasizes the importance of clear communication, honesty, integrity, fairness, respect, accountability, empowerment, and adaptability in achieving success. Under his guidance, the HVAC service department achieved unprecedented profitability, setting a strong foundation for continued growth and success. Beyond his professional endeavors, Gary is committed to his role as a husband and father of two daughters.

Ian Thacker, a seasoned professional in the HVAC industry, brings a lifetime of experience to his role as Sales and Installation Manager. With a background rooted in the industry since childhood, Ian possesses a unique understanding of its inner workings. His adeptness at leading teams of varying experience levels has propelled his teams to achieve unprecedent success and unparalleled client satisfaction. Ian’s commitment to fostering robust relationships between sales and installation sets a new standard for industry operations. Beyond work, he cherishes family time with his wife and daughter, and understands the importance of a strong balance between work and home lives.

Terell Ward, our General Manager, brings over a decade and half of leadership experience from various industries with a focus on people development and team culture building. Terell believes in a Servant Leadership approach, convinced that true leadership is about earning a team’s respect through service, not by commanding what needs to be done. Terell has a strong passion to help his teams grow professionally and personally. Under his leadership his teams have performed as the best in class in their respective departments, conferences, and regions. Terell is confident that Donnelly’s is on its way to becoming a household name throughout the Northeast US because of its unmatched commitment to client satisfaction and the professional and personal development of its team. Outside of work he enjoys reading, exercising, and having a good laugh with family and friends.

As a collaborative manager who has ascended through the ranks during her professional career, Alicia Daniels brings firsthand insight into how to have success within different departments with their varying dynamics. Alicia’s professional journey has taught her to instill positivity into her teams; fostering a supportive environment where team members thrive. Empathizing with their challenges, she uplifts, guides, and coaches her team towards growth. Alicia believes by working together, you can cultivate a future of boundless opportunities, fueled by the collective strength of the team and their genuine personal connections. Alicia’s main vision is embracing positivity to create shared success.

Susan Matusheski is a highly experienced Controller with over 35 years of experience in financial management and strategic planning. With a proven track record of ensuring financial accuracy and compliance, she has successfully navigated diverse challenges in various industries. Known for fostering positive relationships and teamwork, she excels in levering collective expertise to tackle complex financial challenges. With a passion for sharing insights and learning from peers, Susan actively contributes to a culture of cooperation and mutual support, driving success through collaborative efforts. In her off-time Susan enjoys, reading, biking, walking her dog, and spending with her family.